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Host Terms of Service

1. Host Eligibility

To become a host on i3nb, you must:

• Be at least 18 years of age
• Have legal authority to list the property
• Complete identity verification as required
• Comply with all applicable local laws and regulations
• Maintain accurate and up-to-date account information

2. Listing Responsibilities

As a host, you are responsible for:

• Providing accurate and complete listing information
• Uploading genuine photos that accurately represent the property
• Keeping availability calendars up to date
• Disclosing any potential hazards or limitations
• Ensuring listings comply with local zoning and rental laws
• Obtaining necessary permits and licenses for short-term rentals

3. Guest Communication

Hosts are expected to:

• Respond to booking inquiries within 24 hours
• Provide clear check-in and check-out instructions
• Be available or have a designated contact for emergencies
• Communicate professionally and respectfully with guests
• Address guest concerns promptly during their stay

4. Property Standards

All listed properties must:

• Be clean and properly maintained
• Have functioning essential amenities as advertised
• Meet basic safety requirements (smoke detectors, fire extinguishers where required)
• Be free from safety hazards
• Match the description and photos in the listing

5. Cancellation Policies

Hosts must:

• Select and clearly communicate their cancellation policy
• Honor the selected cancellation policy terms
• Avoid cancelling confirmed bookings except in emergencies
• Refund guests as your own cancellation policy and applicable law require when you cancel

Repeated cancellations by hosts may result in listing suspension or account termination.

6. Pricing and Fees

Regarding pricing:

• Hosts set their own nightly rates and additional fees
• All fees must be disclosed upfront in the listing
• i3nb does not charge any fee on bookings and never receives, holds, or pays out booking funds
• Hosts collect payment directly from their guests through their own payment provider, under that provider's terms
• Hosts are responsible for their own tax obligations

7. Liability and Insurance

Important liability information:

• Hosts are responsible for maintaining adequate property insurance
• i3nb is not liable for property damage or personal injury
• Hosts should consider host protection insurance coverage
• Hosts must comply with local insurance requirements
• Security deposits may be collected as permitted

8. Reviews and Ratings

Regarding the review system:

• Guests may leave reviews after their stay
• Reviews should be honest and based on actual experience
• Hosts may respond to reviews professionally
• Review manipulation is prohibited and may result in termination

9. Prohibited Activities

Hosts may not:

• Discriminate against guests based on protected characteristics
• Misrepresent prices, fees, or taxes to guests
• Misrepresent the property or its amenities
• Install hidden recording devices
• Violate guest privacy
• Engage in fraudulent activities

10. Suspension and Termination

i3nb reserves the right to suspend or terminate host accounts for:

• Violation of these terms or the General Terms of Service
• Poor guest reviews or ratings below acceptable thresholds
• Excessive cancellations
• Fraudulent or illegal activity
• Safety concerns or complaints

11. Guest Data and Data Processing

This section is the data processing agreement between you (the controller) and POPMIA TRAVEL S.R.L. (i3nb, the processor) required by Article 28 of the GDPR and equivalent laws, including Dominican Law 172-13.

Scope. Subject-matter: hosting your website and listings and handling the inquiries, bookings, and stay data of your guests. Duration: while you use i3nb, and until the data is deleted or returned as below. Nature and purpose: storage, display, transmission, and the operational processing needed to run the features you use, and nothing else. Types of data: guest names, contact details, stay dates, party size, messages, booking and payment references, door codes, and identity documents you choose to upload. Data subjects: your guests and prospective guests, and people you add (owners, workers, payees).

i3nb will:

• Process guest personal data only on your documented instructions (these Terms and your settings), including with regard to international transfers, unless the law requires otherwise, in which case we tell you first unless the law forbids it; and tell you immediately if we believe an instruction breaks data-protection law
• Ensure that people authorised to process it are bound by confidentiality
• Protect it with the security measures described in our Privacy Policy
• Engage only the sub-processors listed in our Privacy Policy (you give general authorisation), bind each to equivalent data-protection terms, remain fully liable to you for their performance, and update that list before adding or replacing one so that you can object
• Transfer guest data outside the EU/EEA only under an EU adequacy decision (such as the EU-US Data Privacy Framework) or the European Commission's Standard Contractual Clauses (Decision 2021/914), which, where you are established in the EU, form part of this agreement for transfers from you to us (Module 2)
• Help you, as far as possible, answer guests' data-protection requests, and meet your duties on security, breach notification, data protection impact assessments, and prior consultation with authorities
• Tell you without undue delay after becoming aware of a breach affecting your guests' data
• At your choice, delete or return guest data, including existing copies, when you close your account or stop using a feature, unless the law requires us to keep it
• Make available all information needed to show compliance with this section, and allow and contribute to audits, including inspections, by you or an auditor you mandate, on reasonable notice

You are responsible for having a lawful basis for the data you collect, for your website's privacy information, and for any advertising measurement (such as the Meta Pixel) you enable; i3nb loads it only after the guest consents.

12. Your Website Is Your Business

• You are the operator of your website, the seller of your stays, and the merchant of record for any payment. i3nb provides software, hosting, and templates only. i3nb is not your agent, you do not act under i3nb's authority or control, and i3nb is not a party to any contract between you and a guest
• When i3nb asks, you must provide your accurate legal name, address, country, tax identifier, and contact details, keep them current, and allow i3nb to display them on your website wherever the law requires (for example an "Operated by" notice, your legal pages, and checkout). i3nb may suspend bookings or payments on your website while these details are incomplete
• Your website must make clear that you, not i3nb, offer the stay. Do not present your offering as provided by i3nb
• The business profile you select for each website address is shown at the bottom of that website as its owner ("[site name] is owned by [business legal name]"). Without a selected business, no owner is named. Keep the legal name in your business profile exactly as it is registered

13. Templates Are a Starting Point

Privacy, terms, and policy templates for your website are provided as a convenience, "as is", and are not legal advice. You adopt them as your own and are responsible for reviewing them and for complying with the laws that apply to your property, guests, and business, including tax, registration, licensing, consumer, and data-protection law. Where i3nb lets you add terms, you may not remove sections i3nb requires, including the clauses stating that i3nb is not a party to your guests' bookings and may rely on those terms. Any tax and fee settings or presets i3nb offers are provided for convenience only; you decide which taxes apply, collect them, and pay them to the authorities.

14. Payments on Your Website

You choose and contract directly with your payment provider, and guest funds go directly to your account. i3nb never receives, holds, or transfers guest funds and is not responsible for chargebacks, refunds, taxes, or payment disputes.

Payments on your website are charged under your business legal name: the name in the business profile you selected for that website address. That name must match the name on the merchant account you use to process payments, because it is what guests see on their receipts and card statements. A mismatch can cause guests to dispute charges they do not recognise and lead to chargebacks, which are your responsibility.

15. Indemnity

You will indemnify and hold harmless i3nb and POPMIA TRAVEL S.R.L. against third-party claims, including claims by your guests against i3nb about your stays, arising from your stays, listings, website content, pricing, taxes, payments, your breach of these Terms, or your violation of law, except to the extent caused by i3nb's own breach.